Terms & Conditions

Last updated: October 2026

These terms apply to purchases of Sri Lanka tourist eSIM products and related services supplied through this website.

1. Product and eligibility

Customers must use a compatible, carrier-unlocked device and provide accurate information needed for eSIM activation and any identity verification required by the telecom operator or applicable law.

2. Plans

The website currently offers a 15-day plan for USD 16 and a 30-day plan for USD 25. Each current plan includes 40 GB of anytime data, unlimited local calls to any network and unlimited local SMS to any network, subject to the selected telecom operator's service conditions and coverage.

3. Order and payment

An order is not confirmed until payment has been successfully processed and any required verification has been completed. Payments are processed through Stripe Checkout. We may contact you if information required for activation is missing or cannot be verified.

4. eSIM delivery

After successful payment and verification, the assigned eSIM QR code and installation instructions are delivered to the email address supplied during checkout. Customers are responsible for keeping the QR code private and following the installation instructions.

5. Activation and validity

Activation timing and validity are determined by the selected operator's eSIM profile and package rules. Customers should follow the instructions supplied with their order and should not install or activate an eSIM earlier than recommended.

6. Compatibility and coverage

We cannot guarantee service where the customer's device is incompatible, carrier-locked, damaged or outside the operator's coverage. Network speeds and availability can vary by location, device and network conditions.

7. Refunds and cancellations

Refund eligibility depends on whether the eSIM has been issued, installed or activated and on the terms of the selected operator. Any refund rules displayed at checkout form part of the purchase terms. Contact support before installing the eSIM if you believe there is an order problem.

8. Prohibited use

Customers must not resell, copy, share, duplicate, reverse engineer or misuse an eSIM profile or use the service for unlawful activity.

9. Support

We will provide reasonable assistance with installation and order issues. Telecom network outages and conditions outside our control may limit the service.

10. Changes

We may update these terms when our products, telecom partners, payment methods or legal requirements change. The version applicable to an order is the version accepted at purchase.

11. Contact

Replace this section with your legal business name, address and support email before launch.